AIM is a nutrition company by humans, for humans. Just like you, we are passionate about living a healthy life with balance. With intent. And with AIM. We are dedicated to raising the quality of what we put into our bottles and of your life. We truly want the best for you. So, if you don’t 100% love with your product(s) (like we do), you can request a return the item(s) within 14 days of the purchase date. However, In order to qualify for a full refund, all returning items must contain at least 80% of its original weight. Also, return requests are subject to approval by a Customer Service representative -- on a case-by-case basis. If your return is approved, you may ship the item(s) back at your own expense to the address below. Please note, this DOES NOT apply to AIMbassador bundles. Regarding those bundles, there are no returns as the kits are already heavily discounted and exclusive. If an exchange needs to be made, that will be handled on a case-by-case basis.
ApparelWhen returning an apparel item;
Item(s) must be unworn & unwashed. Kept free of stains and signs of wear.
Returns must be in its original packaging, packaging must not be damaged.
If you have decided to make a return, please reach out to us at firstname.lastname@example.org and provide:
- Full name
- Mailing address
- Order #
- Reason for return
- Any pictures you can add (damaged product, wrong item, etc..) to expedite a claim.
Once a team member confirms receipt, you may return packages to this address:
9424 Baymeadows Rd #250
Jacksonville, FL, 32256
Please know that all shipping costs regarding returns are the responsibility of the customer. Once the returned item(s) is received, please allow up to 7 business days for a full refund of the returned item(s).
Please Note: As much as we would like to be held accountable, AIM Supplements is not responsible for lost orders due to incorrect address provided by the customer. If you made a mistake please reach out to us at email@example.com to request address change before the item(s) have been marked shipped.